live-chat

Live chat by SightMax

Support Center » Knowledgebase » AddressAccessDeniedException - The pipe name could not be obtained for net.pipe://localhost/service/VisitorChat - Helm
 AddressAccessDeniedException - The pipe name could not be obtained for net.pipe://localhost/service/VisitorChat - Helm
Solution Issue: the Chat button icon doesn't appear, but the Admin login works and the SightMaxWebService.svc file can be browsed. The following error can be seen in the Event Viewer.

Event time (UTC): 3/29/2010 2:22:35 PM
Event ID: 155b3a5336e34a08a2a967fea5153e79
Event sequence: 12
Event occurrence: 1
Event detail code: 0

Application information:
Application domain: /LM/W3SVC/262316989/root/SightMaxAgentinterface-3-129143460308562176
Trust level: Full
Application Virtual Path: /SightMaxAgentinterface
Application Path: C:\InetPub\wwwroot\SightMax\AgentInterface\
Machine name: VS1192

Process information:
Process ID: 2844
Process name: w3wp.exe
Account name: NT AUTHORITY\NETWORK SERVICE

Exception information:
Exception type: AddressAccessDeniedException
Exception message: The pipe name could not be obtained for net.pipe://localhost/service/VisitorChat.


Solution:

The issue is due to ASP.NET impersonation being enabled in the asp.net root web.config file. Removing the following entry resolved the issue with the SightMax application.
Edit C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\CONFIG\web.config and remove

<identity impersonate="true" userName="" password="" />



Article Details
Article ID: 391
Created On: 30 Mar 2010 07:33 AM

 This answer was helpful  This answer was not helpful

 Login [Lost Password] 
Email:
Password:
Remember Me:
 
 Search
 Article Options
Home | Register | Submit a Ticket | Knowledgebase | Troubleshooter
Language:

Help Desk Software By Kayako eSupport v3.04.10