live-chat

Live chat by SightMax

Support Center » Knowledgebase » Upgrading from SightMax 2.0 to SightMax 6.0
  Upgrading from SightMax 2.0 to SightMax 6.0
Solution Upgrading from SightMax 2.0 to SightMax 6.0 

Please read through all the instructions before beginning the installation process.

Important:
The upgrade to 6.0 is not a free upgrade, and is only available to those under a Support Contract or those who purchased SightMax after November 20th 2008.

System requirements  for the Sightmax Installable 6.0 Server:

  • Windows 2003/2008 Server
  • .NET 3.5 Framework
  • IIS 6.0 or later
  • Microsoft SQL Express 2005 ( minimum requirement ) * If you have Microsoft SQL 2000, you will need to upgrade to SQL Server 2005 ) Either Express or Full )
  • On Windows 2008 Server, you will neet ASP.NET and WCF Activation installed

Installation steps:

SightMax 6.0 runs in a 15 days trial mode until you request, receive, and install the 6.0 License Key.

1.  Download the SightMax 6.0 install to your desktop. 

http://cs.sightmax.com/cs/media/p/771.aspx

2.  Stop the SightMax service.

3.  Backup the SightMaxDB.MDF and .LDF located in 'C:\Program Files\Microsoft SQL Server\MSSQL$SIGHTMAX\Data' by default ( SQL 2000 and MSDE ) or  'C:\Program Files\Microsoft SQL Server\MSSQKK!\MSSQL\Data` ( Microsoft 2000 or 2005 Express)

4.  Backup the AgentInterface folder and all its subfolders located at 'C:\Inetpub\wwwroot\SightMax' by default.

5.  Run the SightMax 6.0 install. ( You can find the SightMax Server 6.0 Installation Guide here :   

http://support.sightmax.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=350

Important note:

After finishing the installation, you CAN NOT copy your "AgentInterface" folder back to the SightMax folder. You will need to replace your graphic images again, but make sure you will keep the same filenames.

6.  Complete the installation.

7.  Open the SightMax Administrator, and Request a new License Key.  SightMax WILL run in a 15 day trial mode until you request, receive, and install your 6.0 License Key.
If you won't register a new license key, SightMax Service will simply stop.

8. You will also need to upgrade your existing Operator consoles. On the server's desktop, you should see SightMaxOperator.exe . You will need to download it and run the installation file on each computer, so you can upgrade your Operators to 6.0 .



Article Details
Article ID: 371
Created On: 02 Mar 2009 01:41 PM

 This answer was helpful  This answer was not helpful

 Login [Lost Password] 
Email:
Password:
Remember Me:
 
 Search
 Article Options
Home | Register | Submit a Ticket | Knowledgebase | Troubleshooter
Language:

Help Desk Software By Kayako eSupport v3.04.10